ICAO 10002

ENGLISH * INCORPORATES CORRIGENDUM 1 & 2

FOREWORD

Cabin safety contributes to the prevention of accidents and incidents and protection of the aircraft’s occupants, through proactive safety management, including hazard identification, safety risk management and the increase of survivability in the event of an emergency situation. Traditionally, the role of cabin crew members focused on the evacuation of an aircraft in the event of an accident. However, cabin crew members also play an important proactive role in managing safety, which can contribute to the prevention of incidents and accidents. Training is necessary to prepare cabin crew members to conduct their safety and security-related tasks during normal day-to-day flights and essential to enable them to recognize and act on any abnormal or emergency situation.

The Cabin Crew Safety Training Manual (Doc 10002) provides guidance related to cabin crew training requirements found in Annex 6 — Operation of Aircraft, Part I — International Commercial Air Transport — Aeroplanes.

ICAO developed guidance for a competency-based approach to cabin crew safety training so that cabin crew members could be proficient to perform their tasks, and with the goal of establishing an international baseline for cabin crew competencies. The manual presents cabin crew safety training using a competency-based approach. It provides guidance for operators to develop competency-based cabin crew training and assessment.

This second edition aligns its contents with Amendment 5 to the Procedures for Air Navigation Services — Training (PANS-TRG, Doc 9868), which contains the overarching provisions and principles for competency-based training and assessment, the introduction of new definitions, the introduction of new provisions for cabin crew training and minor updates to existing provisions. This edition also includes guidance on the development and implementation of scenariobased training for cabin crew members, as well as guidelines to transition from traditional to competency-based assessments.

This manual is adaptable and operators should tailor it to suit their operation. It is also provided as guidance for States when approving a training programme. However, the content does not represent the sole means to meet regulatory requirements on cabin crew training. The training syllabus of cabin crew members assigned for duties on commercial air transport operations should include all relevant parts of the syllabuses suggested in this manual but should not be limited by it.

This manual was developed with inputs from experts from civil aviation authorities, operators, aircraft manufacturers, training organizations and international organizations. It was thereafter submitted for an extensive peer review to account for comments from the expert community.

ICAO gratefully acknowledges the contributions of the ICAO Cabin Safety Group and experts who provided support, advice and input for this manual.